Shipping & Delivery

DELIVERED IN 2 WEEKS MAX

Every YC Essentials order is shipped from our atelier and delivered to your door within a maximum of 2 weeks. Most parcels arrive in 3 to 7 working days. You will receive a tracking link as soon as your order leaves us.

Preparation

1–2 working days

Transit

2–8 working days

Maximum delivery

2 weeks

Home delivery

4,99€

Flat rate to any address, whatever the size of your order.

Meeting point

Free

Hand-delivered around Esch-sur-Alzette, Luxembourg-Ville or Steinsel.

FREQUENTLY ASKED

How long does delivery take?

Every order is delivered within a maximum of 2 weeks from the moment the order is confirmed. Most orders arrive faster — typically between 3 and 7 working days.

When is my order shipped?

Orders are prepared and dispatched within 1 to 2 working days after payment is confirmed (bank transfer) or after the meeting point is scheduled.

How much does shipping cost?

Home delivery is a flat 4,99€, whatever the address. Hand-delivery at a meeting point is free.

Where can we meet for a free hand-delivery?

We hand-deliver around Esch-sur-Alzette, Luxembourg-Ville and Steinsel. Pick the meeting option at checkout and we'll reply by email to agree on a spot and a time.

Where do you ship?

We currently ship across Luxembourg, France, Belgium, Germany and the Netherlands. For other destinations, contact us first.

Will I get a tracking number?

Yes. As soon as your parcel leaves our atelier you will receive a confirmation email with a tracking link.

What if my order hasn't arrived after 2 weeks?

On the rare occasion that a parcel is delayed beyond 2 weeks, contact us at ycessentials.officiel@gmail.com and we will investigate with the carrier immediately.

Can I change my delivery address after ordering?

Yes, as long as the parcel hasn't shipped. Email ycessentials.officiel@gmail.com with your order number as soon as possible.

Do you accept returns?

Unopened, unused fragrances can be returned within 14 days of delivery. Opened bottles cannot be returned for hygiene reasons. Contact us before sending anything back.

Still have a question about your order?